Shipping policy

At Coppera Studio, each item is carefully handcrafted and shipped worldwide using trusted international carriers. Please review our shipping policy before placing your order.

🛠️ Processing & Production Time

  • Most of our products are handmade to order

  • Production time typically ranges from 1 to 2 weeks, depending on the item and level of customization

  • For in-stock items, processing may take 1–3 business days

Estimated production times are listed on each product page.

🌍 Shipping Destinations

We ship worldwide from Morocco.

📦 Shipping Carriers

We use reliable international carriers, including:

  • FedEx Express

  • DHL

  • Aramex

Carrier selection depends on destination, package size, and service availability.

⏱️ Estimated Delivery Times

Once shipped, estimated delivery times are:

3–5 business days

Delivery times are estimates and may vary due to customs or carrier delays.

🧾 Customs, Duties & Taxes

  • Buyers are responsible for any customs duties, import taxes, or VAT

  • Customs processing times vary by country and are outside our control

  • Refusal to pay customs fees may result in the package being returned or abandoned, with no refund issued

📍 Address Accuracy

Please ensure your shipping address is complete and correct at checkout.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Packages returned due to delivery issues caused by buyer error

📦 Tracking Information

  • Tracking numbers are provided once the order ships

  • Tracking may take 24–72 hours to update after shipment

  • For assistance, contact us anytime — we’re happy to help

⚠️ Delays & Lost Packages

While delays are rare, they can occur due to customs inspections, holidays, or carrier issues.

  • We will assist in opening an investigation with the carrier when necessary

  • Lost or severely delayed shipments are handled case by case

❌ Order Cancellation

  • Orders may be canceled within 24 hours of purchase

  • Orders already in production or shipped cannot be canceled

📩 Contact Us

If you have any questions about shipping or delivery, please contact us:

📧 Email: support@copperastudio.com

We ship with care — and we’re always here to help 🤍