Refund policy
Thank you for shopping with Coppera studio. Each of our products is handcrafted with care by skilled artisans. Please review our Return & Refund Policy carefully before placing an order.
🔄 Returns & Exchanges
We accept returns and exchanges within 30 days of delivery, subject to the conditions below.
✔ Eligible for Return
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Items that arrive damaged, defective, or incorrect
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Non-custom items returned in unused condition, in original packaging
❌ Not Eligible for Return
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Custom or personalized items (engraving, custom sizes, special finishes)
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Items damaged due to misuse, improper care, or normal wear
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Items returned after 30 days from delivery
🛠️ Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us within 30 days of delivery
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Provide clear photos or videos showing the issue
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Once approved, you may choose:
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A replacement
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A repair
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A full refund
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In some cases, we may not require the item to be returned.
📦 Non-Defective Returns (Change of Mind)
For non-defective items:
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Buyer is responsible for return shipping costs
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Original shipping fees are non-refundable
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Item must be unused and returned in original condition
Refunds will be processed after inspection.
💰 Refunds
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Approved refunds are issued to the original payment method
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Processing time: 3–7 business days after approval
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Banks or payment providers may take additional time to post the refund
🚚 Shipping Issues & Delays
We ship internationally using trusted carriers (FedEx, DHL, Aramex).
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Customs delays, duties, or taxes are beyond our control
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We are always happy to assist with tracking and updates
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Lost or severely delayed shipments will be handled case by case
🧾 Cancellations
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Orders can be canceled within 24 hours of purchase
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Orders already in production or shipped cannot be canceled
📩 How to Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@copperastudio.com
We’re always happy to help — our customers are our friends 🤍