Refund Policy
Clear rules for digital software orders and refund requests.
1. Digital products
Coppera Studio sells digitally fulfilled software products. Because digital goods can be delivered and made usable shortly after purchase, refund eligibility depends on the delivery status, product condition and circumstances of the request.
2. Situations we will review
We will review refund requests involving duplicate purchases or duplicate charges, non-delivery, an invalid or non-working license that cannot be resolved through reasonable support, or a materially incorrect product supplied by us.
3. Before requesting a refund
If the issue concerns installation, activation or compatibility, please contact support first and allow us a reasonable opportunity to troubleshoot. Include your order number and relevant error details.
4. Change-of-mind and incorrect selection
Where permitted by applicable law, digital products that have already been delivered or activated may not be eligible for a change-of-mind refund. Customers are responsible for reviewing edition, platform, region, version and user count before purchase.
5. Consumer rights
Nothing in this policy limits mandatory rights or remedies that apply under consumer-protection law.
6. Approved refunds
Approved refunds are returned to the original payment method. Bank or payment-provider processing times may vary.
7. Chargebacks
Please contact us first so we can investigate and resolve the order. Fraudulent or abusive chargebacks may be disputed with supporting transaction and delivery records.