Digital Delivery Policy
What happens after you place a software order with Coppera Studio.
Order confirmation
After checkout, you receive an order confirmation using the email address supplied during purchase.
Security review
Some orders may require payment, identity or fraud-prevention verification before digital fulfillment. This protects customers and Coppera Studio from unauthorized transactions.
Delivery
Eligible products are fulfilled electronically. Depending on the product, your order may include download information, license or entitlement information, installation instructions, activation guidance and an invoice or receipt.
If you do not receive your order
Check your spam or junk folder and verify that the email address entered at checkout is correct. If the order is still missing, contact support with your order number.
Incorrect email address
If you entered the wrong email address, contact us as soon as possible. We may request order-verification information before changing the delivery address.
Support
If installation or activation assistance is included with your product, our support team can guide you through the applicable steps.